Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website, the services you request and the checks that are required. Supabet Casino may collect information that you provide directly, information created through your use of the website and information received from service providers involved in operating the platform.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We may also need information that helps confirm your identity, age and eligibility to use the service.

Verification documents

For identity, age, security and compliance checks, we may request documents or other evidence. This can include information from identity documents, proof of address, payment verification materials or information used to assess whether an account is being used appropriately. We only seek information that is relevant to the checks being carried out.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transactions. Payment providers may process sensitive payment details directly. We may receive information needed to confirm a transaction, prevent misuse, maintain accurate account records and provide support.

Technical, device and usage information

When you visit the website, technical information may be recorded. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links selected, access times and information about how the website performs. We may also receive information about the source that referred you to the website.

Communications and support records

If you contact support, we may keep records of your messages, account-related enquiries, identity checks and our responses. We may also record preferences about communications and marketing where this is relevant to managing your choices.

How we use information

Personal information is used for legitimate operational, security, legal and service-related purposes. The information we handle is intended to help Supabet Casino operate the website and provide services in a safe and reliable way.

• To create, maintain and administer player accounts.
• To process deposits, withdrawals, wagers and other account transactions.
• To confirm identity, age and account details where checks are required.
• To detect, investigate and prevent fraud, unauthorised access, money laundering, abuse, collusion and other harmful or unlawful activity.
• To protect the website, payment processes, players and our systems from security threats.
• To provide customer support, respond to questions and resolve account or transaction issues.
• To understand website usage, improve functionality and monitor performance.
• To communicate with players about accounts, service changes, security matters and relevant updates.
• To send marketing communications where permitted and where you have provided the necessary permission or have not otherwise opted out.
• To meet legal, regulatory, accounting, audit and responsible gambling obligations.
• To establish, exercise or defend legal rights and to manage complaints, disputes or investigations.

We may combine information from different sources when this is reasonably necessary for these purposes. For example, account information, transaction records and technical data may be reviewed together when investigating a security concern or confirming that an account is being used by its authorised holder.

Marketing choices

You can choose whether to receive promotional communications, subject to messages that are necessary for account administration, security or service operation. Marketing messages may include an unsubscribe or preference-management option. If you withdraw consent or opt out, we will take reasonable steps to stop future marketing communications, although administrative processing may be needed to apply the change.

Sharing information

Information may be shared where this is reasonably required to provide the service, complete a requested transaction, carry out verification, protect the website or meet an obligation. Recipients may include technology providers, payment and transaction providers, identity and verification services, security and fraud-prevention providers, professional advisers, support providers and organisations involved in legal or official processes.

Service providers are expected to handle information only for appropriate purposes and in accordance with their role. Information may also be disclosed where necessary to protect rights, safety, property or the integrity of the platform, or where disclosure is required or permitted by law.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website activity and improve the user experience. Some cookies may be placed by service providers that help operate website functions, analytics, payments or security features.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the website, including sign-in, account features or other services that depend on those technologies.

Security measures

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication procedures, monitoring and secure handling processes. No website, transmission method or storage system can be guaranteed to be completely secure.

Players should protect their login details, use a secure device and avoid sharing passwords or account access with other people. If you suspect that your account or personal information has been accessed without authorisation, contact support as soon as possible so the matter can be reviewed.

Storage and retention

Information may be stored by Supabet Casino or by service providers working on its behalf, including providers located in another jurisdiction where appropriate safeguards apply. We retain information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required for legal, security, dispute-resolution, accounting or compliance reasons.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, transaction, security or communication records must be kept for a period required by law, even after an account is closed. Records may also need to be retained to prevent fraud, resolve disputes, meet financial obligations or protect the platform. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to identity checks, legal exceptions, security considerations and other reasonable limitations.

• Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: request deletion of your data where it is no longer needed or where another valid basis for deletion applies. Some records cannot be deleted immediately because they must be retained for legal, security, transaction or dispute-related reasons.
• Marketing consent: withdraw consent to marketing communications or change your communication preferences. This does not necessarily stop essential account, security or service messages.
• Restriction or objection: in circumstances allowed by applicable requirements, ask us to restrict certain processing or object to particular uses of your information.
• Complaint: raise a concern about how your information has been handled and seek further assistance through an appropriate privacy complaints process.

Making a data request

To exercise your rights, ask a privacy question or make a data request, contact support@supabetcasino.best. You may use this address to request access to your data, correction of inaccurate information, deletion of eligible information, or withdrawal of consent to marketing. Please provide enough information for us to understand your request and locate the relevant account or records.

We may ask for reasonable proof of identity before responding, especially where a request concerns account access, verification documents or sensitive transaction information. This helps protect personal information from being disclosed to an unauthorised person.

We will review requests and respond within a reasonable period, taking account of the nature and complexity of the request. If we cannot complete a request, we will explain the reason where permitted. You may also be asked to clarify the scope of a request so that it can be handled efficiently and accurately.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website, with the revised date or other notice where appropriate. Players should review this page periodically to remain informed about how information is handled.